{"id":478,"date":"2024-10-31T21:41:33","date_gmt":"2024-10-31T21:41:33","guid":{"rendered":"https:\/\/middelo.com\/?page_id=478"},"modified":"2026-06-10T23:31:27","modified_gmt":"2026-06-10T23:31:27","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/middelo.com\/en\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;App store&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F4F4F4&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Need help or want to learn more?&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;0e2098ef-75aa-47c1-9419-a5b108a220d4&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Everything you need is here&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;7fc5dacf-4097-4423-b020-1ce780d42286&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_divider _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;b7b5ce3c-11d8-4541-964c-8ba04bf8e0a3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_heading title=&#8221;Whether you have a question, need help, or want to get started, we&#8217;ve got you covered.&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;9ec5ab72-a4fb-4b3d-b45b-8536c7387606&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; max_width=&#8221;1161px&#8221; custom_margin=&#8221;||||false|true&#8221; custom_margin_tablet=&#8221;||||false|true&#8221; custom_margin_phone=&#8221;-10px||||false|true&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;|25px||25px|false|true&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;7be0fd97-8b37-476e-8790-aa8b790d8748&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Explore our FAQ&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf059;||fa||900&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;b75be4c1-60dd-47d2-8f65-7de6ffa4c058&#8243; link_option_url=&#8221;https:\/\/www.youtube.com\/channel\/UCyD3ak7enM63cvF4CPHbmQw&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">Find answers to common questions and learn how to get the most out of MIDDELO.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;#FAQSection&#8221; button_text=&#8221;View FAQ&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;44802b69-a655-4e10-aa81-f3880bdceea2&#8243; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;7be0fd97-8b37-476e-8790-aa8b790d8748&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Contact our team&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf0e0;||fa||900&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;b75be4c1-60dd-47d2-8f65-7de6ffa4c058&#8243; link_option_url=&#8221;https:\/\/www.facebook.com\/middelo\/&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span>Need assistance or have a question? <\/span><span>Send us a message and we&#8217;ll be happy to help.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;#ContactUsSection&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Start here&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;44802b69-a655-4e10-aa81-f3880bdceea2&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;7be0fd97-8b37-476e-8790-aa8b790d8748&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Start using MIDDELO&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf370;||fa||400&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;b75be4c1-60dd-47d2-8f65-7de6ffa4c058&#8243; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; link_option_url=&#8221;https:\/\/www.instagram.com\/middelo_app\/&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span class=\"s1\">Download MIDDELO on the App Store for free, and start measuring buildings, surfaces, and more.<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;https:\/\/apps.apple.com\/us\/app\/middelo-facade-measuring-tool\/id1098740544&#8243; url_new_window=&#8221;on&#8221; button_text=&#8221;Download&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;44802b69-a655-4e10-aa81-f3880bdceea2&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; module_id=&#8221;FAQSection&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFFFFF&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Solve your doubts!&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;0e2098ef-75aa-47c1-9419-a5b108a220d4&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Frequently asked questions FAQ&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;7fc5dacf-4097-4423-b020-1ce780d42286&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_divider _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;b7b5ce3c-11d8-4541-964c-8ba04bf8e0a3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_heading title=&#8221;Find answers to common questions.&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;9ec5ab72-a4fb-4b3d-b45b-8536c7387606&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;Can I try MIDDELO for free?&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Absolutely! You can download our app for free from the App Store. Simply activate a free token on the home screen to measure an entire building, including all its surfaces\u2014generate unlimited measurements, reports, and photos instantly.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I use MIDDELO on multiple devices?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">MIDDELO is available for iPhone and iPad, and you can download the app on any of these devices.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\"><\/span><span class=\"s1\">A purchased subscription will be accessible on all iPhones and iPads (iOS 15 or higher) linked to the App Store account. Please note that you can only work on a project from one device at a time.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I upload photos from my phone to the app?&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">Yes, you can either upload a photo from your camera roll or take a new one using MIDDELO.<\/span><span class=\"s1\"><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">For accurate measurements, please follow these guidelines when uploading a photo:<\/span><\/p>\n<ul>\n<li><span style=\"font-size: 17px;\">Avoid using a WIDE-ANGLE LENS, like a GoPro, as this can distort the image.<\/span><\/li>\n<li><span style=\"font-size: 17px;\">Upload the ORIGINAL photo.<\/span><\/li>\n<li><span style=\"font-size: 17px;\">Do not upload CROPPED photos.<\/span><\/li>\n<li><span style=\"font-size: 17px;\">The photo must NOT be ROTATED.<\/span><\/li>\n<li><span style=\"font-size: 17px;\">Do not upload SCREENSHOTS.<\/span><\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I measure irregular objects?&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">Yes, you can measure non-rectangular or irregular areas, such as polygons or crosses. However, edges must be straight, as the app does not measure curved shapes like circles.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What if I get inaccurate measurements?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">MIDDELO is a highly precise measurement tool. The accuracy of measurements can be influenced by photo distortions and user handling.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">To ensure the best possible results, follow these guidelines:<\/span><\/p>\n<ol>\n<li class=\"p1\"><span class=\"s1\">At the beginning of your project, set a large measure reference (the larger, the better).<\/span><\/li>\n<li class=\"p1\">Configure a wide perspective when setting up your project (the wider, the better).<\/li>\n<li class=\"p1\">Use the zoom tool when measuring to make detailed and precise adjustments.<\/li>\n<li class=\"p1\">When uploading a photo, follow these additional tips:<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li class=\"p1\">Avoid using wide-angle lenses (e.g., GoPro), as they can cause image distortions.<\/li>\n<li class=\"p1\">Do not upload screenshots or cropped photos.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"p1\"><span class=\"s1\">If your measurements seem off, it might be due to a setup issue. Check the following:<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">1. <b>Initial REFERENCE measure: <\/b>Make sure it\u2019s correct. To adjust its value or position, tap it on the main surface within your project.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">2. <b>PERSPECTIVE alignment: <\/b>Confirm perspective is correctly aligned with the main surface. Use the fuchsia &#8220;Perspective&#8221; button in your project to review and adjust it if needed.<\/span><\/p>\n<p class=\"p2\">\n<p class=\"p2\">For more details, refer to the &#8220;Tutorials&#8221; section in the app&#8217;s main menu.<span class=\"s1\"><\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What happens to my projects if I change or lose my device?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Projects are stored locally on your device. When you change your phone, make sure to migrate your data or create a backup so your projects stay protected.<\/p>\n<p>If your device is lost or stolen, the projects cannot be recovered. For that reason, we strongly recommend keeping a backup to ensure your work is always safe.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I share my work with another person?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">Yes, you can send them an image or an Excel or PDF report with all the measurements you want to share. Currently, you can&#8217;t share your project in a way that allows another user to edit it.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do purchased plans expire?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">Tokens do not expire; you can purchase tokens and use them at any time.<\/span><span class=\"s1\"><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Subscriptions, however, expire at the end of their subscription period.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">For more details, please see the &#8220;Pricing&#8221; page.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When my subscription ends, can I still access my work?&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">Yes, all projects saved in the library during your subscription will remain there indefinitely, even after the subscription ends.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;When will MIDDELO be available for Android?&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;17f9556c-083b-4a84-b244-4518c53f52d1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\"><span class=\"s1\">We\u2019re currently developing MIDDELO for Android and will keep you updated on our social media channels as soon as the new version is ready.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Transicion descarga 1&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#FFBE00&#8243; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;||||true|true&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_cta title=&#8221;Download now &#038; enjoy 1 free token to measure a complete project!&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;left&#8221; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.2em&#8221; body_text_align=&#8221;left&#8221; body_font_size=&#8221;20px&#8221; body_line_height=&#8221;1.2em&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;0px&#8221; button_bg_color=&#8221;RGBA(255,255,255,0)&#8221; button_border_width=&#8221;0px&#8221; button_use_icon=&#8221;off&#8221; button_alignment=&#8221;left&#8221; button_custom_margin=&#8221;||||false|false&#8221; button_custom_padding=&#8221;0px||||false|false&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px|0px|-8px|0px|false|true&#8221; custom_padding=&#8221;0px|0px|0px|0px|true|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\">Available for iPhone or iPad.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; custom_css_main_element=&#8221;margin:auto;&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Download and try for free&#8221; url_new_window=&#8221;on&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf179;||fa||400&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;ce44a5ec-00dc-4fc8-9971-b1a9a16362b4&#8243; module_alignment=&#8221;right&#8221; link_option_url=&#8221;https:\/\/apps.apple.com\/us\/app\/middelo-facade-measuring-tool\/id1098740544&#8243; link_option_url_new_window=&#8221;on&#8221; module_alignment_tablet=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Social media&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F4F4F4&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_heading title=&#8221;Stay connected!&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;0e2098ef-75aa-47c1-9419-a5b108a220d4&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_heading title=&#8221;Follow us on social media&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;7fc5dacf-4097-4423-b020-1ce780d42286&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][et_pb_divider _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;b7b5ce3c-11d8-4541-964c-8ba04bf8e0a3&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_heading title=&#8221;For more information and tutorials, check out our official pages.&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;9ec5ab72-a4fb-4b3d-b45b-8536c7387606&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_blurb title=&#8221;Instagram&#8221; url_new_window=&#8221;on&#8221; image=&#8221;https:\/\/middelo.com\/wp-content\/uploads\/2025\/02\/Grupo-icono-Instagram@3x.png&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;7ecba7a8-c326-40de-9dbf-d0a920334ce7&#8243; link_option_url=&#8221;https:\/\/www.instagram.com\/middelo_app\/&#8221; 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